We aim to provide a high standard of service at all times. However, if we fall short of your expectations, we want to know so that we can put things right.
If you have a complaint, please get in touch:
We will acknowledge your complaint promptly and aim to resolve it as quickly as possible.
If we are unable to resolve your complaint, or you are not satisfied with our response, we will refer your complaint to our principal firm, Momentum Broker Solutions Limited. You may also contact them directly at:
Momentum Broker Solutions Limited
The Complaints Manager
Press House, Narborough Wood Park
Desford Road, Enderby, Leicester LE19 4XT
Tel: 0116 238 8880
Email: [email protected]
If your complaint is not resolved within 8 weeks, or you are not satisfied with the outcome, you may refer your complaint to the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Tel: 0800 023 4567 or 0300 123 9123
Website: www.financial-ombudsman.org.uk
A full copy of our complaints procedure is available on request.